Question 1

How does NFC tapping actually work?

Accepted Answer

Every piece we make has a waterproof NTAG215 micro-chip embedded inside — the same technology used in contactless card payments. It requires zero battery, zero charging, and zero app downloads for your recipient. When tapped against an iPhone or Android, it instantly opens a private webpage displaying your recorded voice notes, photos, and letters.

Question 2

Where exactly should I tap on iPhone vs Android?

Accepted Answer

For iPhones (iPhone 7 and newer), tap near the top edge near the camera module. For Android phones, tap against the center of the back casing. Every Tap Co. order comes with a printed instruction card showing exact tap positions.

Question 3

What if the recipient's phone doesn't have NFC enabled?

Accepted Answer

Every keepsake order also comes with a discrete backup QR code and web link inside the velvet gift box, so the memory gallery is 100% accessible even if tapping isn't supported on older phones.

Question 4

How long are my voice notes and photos stored?

Accepted Answer

Permanently, at zero extra cost. We host your memories in end-to-end encrypted Supabase vaults. There are 0 monthly subscriptions or hidden renewal fees ever.

Question 5

Can I update the voice note or photo after placing an order?

Accepted Answer

Yes. Reach out to concierge@thetapco.in with your order reference and we will help you update your digital memory vault whenever you wish to refresh it.

Question 6

Is my content private?

Accepted Answer

100% private. Only someone holding the physical keepsake (or using the private direct link) can view the memory gallery. Your personal voice notes and photos are never made public.

Question 7

Where are these keepsakes manufactured?

Accepted Answer

Every single piece is precision 3D-printed and hand-finished at our atelier workshop in Bhilai, Chhattisgarh.

How The Tap Works

Tapping on iPhone

Tapping on Android

Frequently Asked Questions